Frequently Asked Questions

  • BBT Connects helps organizations and communities make responsible technology decisions that support reliability, security, and long-term sustainability.

    We focus on systems people rely on every day—not short-term fixes.

  • BBT Connects works with:

    • Federal, state, and local government entities

    • Healthcare systems and public-serving institutions

    • Enterprise and multi-site organizations

    • Small businesses and entrepreneurs

    • Individuals and residents through community programs

    If others depend on the systems you manage, this work is designed for you.

  • Start with the Start Here page.

    You’ll complete a short intake so we understand your context before scheduling any conversations.

  • No.

    Many organizations come to us with questions, constraints, or uncertainty.
    Our process is designed to help clarify—not require perfect answers upfront.

  • Yes.

    After reviewing your intake, we offer a complimentary 30-minute introductory conversation to confirm fit and discuss next steps.

    This is not a sales call.

  • If there is alignment:

    • We recommend an appropriate next step

    • We outline scope, timing, and responsibilities clearly

    If there is not alignment:

    • We’ll say so directly and respectfully

  • Strong alignment usually includes:

    • Leadership involvement

    • A realistic timeline

    • Willingness to plan responsibly

    • Interest in long-term sustainability

  • ONE™ is a core BBT Connects capability that provides clarity and visibility across complex systems.

    Not every engagement uses ONE™.
    When it’s appropriate, it can be used on its own or paired with broader services.

  • We focus on broadband infrastructure, connectivity planning, and managed systems—especially for facilities, campuses, and multi-site environments.

    We are not a retail internet provider.

  • Depending on the engagement, our work may include:

    • Broadband and connectivity planning

    • Network and infrastructure design

    • Security, safety, and continuity planning

    • System visibility and decision support

    • Stakeholder coordination and phased implementation

    Services are tailored based on readiness, scope, and long-term goals.

  • Timelines vary based on scope, readiness, and governance requirements.

    We prioritize steady progress over speed.

  • Common reasons include:

    • Lack of decision authority

    • No clear path to funding

    • Exploratory interest without intent to act

    • Misalignment with our services

    When this happens, we communicate clearly and respectfully.

  • Clear. Thoughtful. Low-pressure.

    We move at the pace alignment allows.

  • Connects Collab is where individuals, small businesses, and community members engage directly—through learning, coworking, and workforce development.

    It reflects our belief that technology works best when people are supported alongside systems.